CHAPTER 2 : Self Assessment Test

By: Unknown on 03.36

 

CHAPTER 2: SELF-ASSESSMENT TEST

The use of information systems to add value to the organization is strongly influenced by organizational structure, culture,  and change.

1.    Customer relationship management can help a company determine what supplies and equipment are required for the value chain. True or False?

Answer : False 

2.    A(n) _organization _is a formal collection of people and other resources established to accomplish a set of goals.

3.    User satisfaction with a computer system and the information it generates often depends on the quality of the system and the resulting information. True or False?

Answer : False

4.    The concept in which organizations adapt to new conditions or alter their practices over time is called _________________.

             a.    organizational learning

             b.    organizational change

             c.    continuous improvement

             d.    reengineering

Because information systems are so important, businesses need to be sure that improvements or completely new systems help lower costs, increase profits, improve service, or achieve a competitive advantage.

5.    _Outsourcing _involves contracting with outside professional services to meet specific business needs.

6.    Today, quality means _________________.

            a.    achieving production standards

            b.    meeting or exceeding customer expectations 

            c.    maximizing total profits

            d.    meeting or achieving design specifications

7.    Technology infusion is a measure of how widely technology is spread throughout an organization. True or False?

Answer:  False

8.    Reengineering is also called  process redesign.

9.    What is a measure of the output achieved divided by the input required?

            a.    efficiency

            b.    effectiveness

            c.    productivity

            d.    return on investment

10.  Return on investment is a measure of the additional profits or benefits generated as a percentage of the investment in  IS technology.

Cooperation between business managers and IS personnel is the key to unlocking the potential of any new or modified system.

11.  Who is involved in helping users determine what outputs they need and constructing the plans required to produce these outputs?

            a.    CIO

            b.    applications programmer

            c.    systems programmer

            d.    systems analyst

12.  An information center provides users with assistance, training, and application development. True or False?

Answer : True

13.  The chief information officer (CIO)  is typically in charge of the IS department or area in a company.